Contact Methods – Live Chat, Email, Forms
HTX offers multiple ways to reach our support team so you can get help quickly, securely, and efficiently — whether you’re facing a technical issue or need referral program assistance.
Live Chat: Instantly contact our support team through the live chat option available on the HTX platform.
Email Support: For detailed queries, write to us at help@htxreferralcode.com and receive personalized guidance.
Support Forms: Coming soon — category-based forms to help you reach the correct team for issues like wallet connection, trading errors, or referral code concerns.
Support Availability & Response Time
Our contact support team operates around the clock to meet the demands of traders and affiliate partners alike.
Live chat: Typically responds within 10–15 minutes
Email support: Responses usually within 12–24 hours
We move fast — because in crypto, every second counts.
How to Reach the Right Department
Use the appropriate channel for the most efficient HTX support experience:
Wallet or Connection Issues: Choose “Wallet/Integration Issue” when submitting a support ticket
Referral Program Questions: Email help@htxreferralcode.com for tracking and commission support
Trading or Technical Problems: Select “Trading Issue” or use the in-platform live chat
Where Else You Can Find Us
Stay connected with HTX updates and user discussions:
Telegram: HTX Official Global & Regional Groups
Twitter/X: @HTX_Global
Discord: HTX Trading Community
Get the latest updates, feature launches, and connect with other users.
Tips for Getting the Fastest Help
To speed up resolution, always include the following in your support ticket:
Screenshots or recordings of your issue
Your HTX account email or user ID
Referral code used (e.g., “bt288223”)
Network and token (e.g., ETH on ERC20)
Exact time and type of action taken
Clarity helps us help you faster.
Support for Affiliates and Traders – Separate Channels
Different roles, different needs — we’ve got both covered.
Affiliate Contact Support: For referral tracking, rewards issues, or promotional assets, email help@htxreferralcode.com
Trader Support: Use the live chat or email support for trading concerns, KYC questions, or platform bugs
Submit a Ticket – Step-by-Step Guide
Need direct help? Follow these steps:
Visit the HTX Help Center
Click Support > Submit a Request
Choose the issue type: Wallet, Trading, Referral, Other
Fill in the required fields accurately
Submit — and you’ll receive a confirmation email with your ticket ID
We’ll update you as your ticket progresses.
Feedback? How to Submit Product Suggestions
We’re building fast — and we want to hear from you.
Use the Feedback Form to contact us
Or email help@htxreferralcode.com with subject line: “Product Feedback”
Your feedback helps us shape the future of HTX.
Trust & Transparency – How We Handle User Concerns
Your security is top priority. Every support request is:
Logged and reviewed by a support professional
Escalated to the dev or security team if needed
Traceable — you’ll always get a ticket ID and follow-ups
No ghosting. Just real help, real fast.
Security Tips When Contacting HTX Support
Protect your assets with these reminders:
HTX will never ask for private keys, seed phrases, or passwords
Always verify you’re on the official HTX website before entering credentials
If unsure, confirm by emailing help@htxreferralcode.com
Stay secure. Stay sharp.
Language Support Options
HTX serves a global user base. While most help content is in English, we’re expanding language support rapidly.
Available languages: English, Chinese, Spanish, Korean
More coming soon based on user regions and browser preferences
We’re here to help — wherever you’re trading from.
Final Note – We’re Here to Help, Anytime
Crypto runs 24/7 — and so do we.
Whether you’re executing trades, tracking referrals, or claiming your 15% discount via the HTX Referral Code “bt288223”, our contact is always one click away.
Need help then contact us immediately:
Email: help@htxreferralcode.com
Live Chat: Available on HTX.com
Telegram: Ask quick questions in the official community
Let us help you succeed on HTX.